NHTSA Complaint #11246112 — 2013 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11246112
Vehicle	2013 FORD EXPLORER
Component	ENGINE
Date of Incident	August 1, 2015
Date Filed	August 23, 2019
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

I OWN AT 2013 FORD EXPLORER SPORT. ON TWO SEPARATE OCCASIONS I HAVE TAKEN MY EXPLORER TO THE DEALERSHIP BECAUSE WE KEEP SMELLING EXHAUST WHEN WE ACCELERATE . THE DEALERSHIP HAS MADE ATTEMPTS TO REPAIR THE LEAK BUT AS OF TODAY IT'S STILL DOING IT. I CALLED FORD TODAY TO SEE IF HAS ANY MORE INFORMATION THEY COULD PASS ALONG TO REMEDY THIS PROBLEM AND THEY ONLY REFERRED ME BACK TO THE DEALERSHIP. THE SULFUR IS SO BAD SOMETIMES WE HAVE TO ROLL DOWN THE WINDOWS FOR FRESH AIR WHICH IS NOT ALWAYS GOOD WHEN THE WEATHER IS BAD. IT HAPPENS WITH THE AIR/HEAT IS ON AND WHEN IT'S NOT ON. I'M AT A LOSS NOW ON HOW TO GET THIS REPAIRED AS IT SEEMS NO ONE KNOWS EXACTLY WHAT IS CAUSING IT AND NO ONE IS TAKING OWNERSHIP OF THE PROBLEM.

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