NHTSA Complaint #11245943 — 2016 FORD EXPLORER

STANDARD DRIVING DRUG WITH NO CRASHES. AIRBAG LIGHT BEGAN COMING ON INTERMITTENTLY WHILE DRIVING IN EARLY TO MID OCTOBER OF 2018 (AROUND 45,000 MILES). AFTER A FULL WEEK OF THE LIGHT STAYING ON VEHICLE WAS TAKEN TO DEALERSHIP. THE HARNESS CONNECTOR WAS LOOSE. FIVE TO SEVEN DAYS AFTER REPAIR THE LIGHT BEGAN COMING ON INTERMITTENTLY AGAIN. A SECOND DEALERSHIP SAID THE GARDENS CONNECTOR WAS LOOSE. TWO TO THE WEEKS LATER THE LIGHT CAME ON AND PERSISTED. I WAS TOLD IN LATE MAY THAT IT WAS THE WIRING HARNESS BEFORE THE FRONT PASSENGER SEAT. AFTER SOME ISSUES WITH THE DEALERSHIP, IT WAS TAKEN TO THE DEALERSHIP THAT ORIGINALLY FIXED IT IN OCTOBER 2018. THIS TIME BOTH THE PASSENGER WIRING HARNESS AND AIRBAG WERE REPLACED. OVER $800 AND 3.5 HOUR APPOINTMENT FOR THE ACTUAL FIX. PICTURES FROM INITIAL SERVICE ARE ATTACHED.