NHTSA Complaint #11245882 — 2019 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT SHE LOCKED THE KEY FOB INSIDE THE VEHICLE WITH HER CHILDREN INSIDE. THE CONTACT STATED THAT THE VEHICLE HAD A FEATURE THAT ALLOWED HER TO ENTER THE VEHICLE BY PRESSING A BUTTON ON THE SLIDING DOORS WHEN THE KEY FOB WAS INSIDE; HOWEVER, THE BUTTON FAILED TO OPERATE. THE CONTACT'S DAUGHTER ATTEMPTED TO UNLOCK THE DOOR ON THE DRIVER'S SIDE; HOWEVER, THE UNLOCK BUTTON ALSO FAILED TO OPERATE. THE CONTACT NOTIFIED THE FIRE DEPARTMENT AND THEY WERE ABLE TO SAFELY REMOVE THE CHILDREN FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.