NHTSA Complaint #11245518 — 2018 JEEP GRAND CHEROKEE ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11245518
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	June 27, 2019
Date Filed	August 21, 2019
Mileage	15,765 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY 2018 JCG ALTITUDE EDITION WITH 16000 MILES HAS BEEN HAVING ISSUES WITH RADIO AND NAVIGATION. CJDR REPLACED STEREO SYSTEM WHICH FIXED THE NAVIGATION ISSUE BUT NOW RADIO TURNS UP AND DOWN ON OWN. TOOK CAR IN TODAY AND THERE IS NO FIX. THEY TOLD ME WHEN IT OCCURS TO TURN MY CAR OFF AND THEN BACK ON WHICH WILL HELP IT TEMPORARILY. THE PERIOD OF WHICH IT WILL HELP IS LESS THAN 1 MINUTE BEFORE IT REPEATS THE VOLUME ISSUE. HOWEVER THIS IS NOT ACCEPTABLE. VEHICLE HAS BEEN SHIFTING VERY HARD AND LUNGING FORWARD WITHOUT FOOT ON GAS, THEY 'RE-FLASHED' MY JEEP TWICE. SAYING MY CAR NEEDED TO RELEARN MY DRIVING. I WAS TOLD BY MY SERVICE TECHNICIAN THAT HE WOULD CALL WHEN THEY HAD SOME SOLUTION.

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