NHTSA Complaint #11245483 — 2012 FORD FIESTA

IN 2017 MY BACK DOOR ON PASSENGER SIDE WOULD NOT SHUT, I DROVE TO A FORD DEALERSHIP AND WAS TOLD THAT THE LATCHES ON FORD FIESTA 2012 WERE RECALLED AND THAT ALL THE LATCHES HAD TO BE REPLACED. LESS THAN TWO YEARS LATER THE FRONT PASSENGER DOOR LATCH BROKE AGAIN AND I TO IT BACK AND WAS TOLD THAT IT HAD BEEN FIXED BEFORE UNDER RECALL AND WOULD HAVE TO BE PAID OUT OF POCKET, I SAID I DON'T BELIEVE IT WAS EVER FIXED, AND I WAS TOLD THAT PART WAS ORDERED IN 2017. THEN I WAS TOLD THAT I COULD NOT TAKE MY CAR UNTIL I FOR THE ANALYSIS RAN ON IT, WHICH WE ALREADY KNEW WHAT WAS AND I COULD HAVE GOTTEN DONE FOR FREE, I WAS TOLD IT SHOWED THAT MY LOCK HAD TO BE CHANGED ALSO, BUT WHEN I WAS CALLED TO AND TOLD THAT MY CAR WAS READY AND A DIFFERENT PRICE WAS QUOTED IT WAS DIFFERENT, WHEN ASKED WHY I WAS TOLD THAT IT WAS ONLY THE LATCH THAT WAS BROKEN. I TRIED TO SPEAK TO THE SERVICE MANAGER AND HE NEVER CALLED ME BACK OUT OF THE FOR TIMES THAT CALLED, AND ON TOP OF ALL THAT A SALES REP HAD THE AUDACITY TO CALL ME TO "SEE IF THEY COULD GET ME IN ANOTHER VEHICLE"! I HAVE HAD THIS CAR FOR NEARLY FIVE YEARS AND IT'S ONLY BEEN IN THE SHOP TWICE, ONCE FOR A PROBLEM WITH MY DOOR THAT WAS RECALLED AND FOR LATCH WAS REPLACED AFTER A RECALLED LATCH WAS REPLACED. I TRIED TO REPORT THIS TO FORD HEADQUARTERS AND WAS TOLD TO KEEP MY RECEIPT FOR MY MY JUST IN CASE