NHTSA Complaint #11245397 — 2016 MERCEDES-BENZ METRIS

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 W MICHIGAN AVE, KALAMAZOO, MI 49007) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.