NHTSA Complaint #11245357 — 2015 FORD EXPLORER

TAKATA RECALL I HAVE A FORD EXPLORER 2015 MILEAGE APPROXIMATELY 42,865 . I HAVE HAD 2 OCCASIONS WHERE THE STEERING HAS FAILED. LAST TIME WAS AUGUST 17,2019. I HAD NO CONTROL OVER .THE STEERING . I WAS TRAVELING 30 MILES PER HOUR AND WAS ABLE TO STOP THE CAR BEFORE HAVING AN ACCIDENT . I CONTACTED PARAMOUNT AUTOMOTIVE GROUP IN VALDESE NC AUGUST 20 2019 AND SPOKE TO THE SERVICE PERSON ABOUT THIS SERIOUS ISSUE. THE SERVICE PERSON SAID TO BRING THE EXPLORER IN TO BE CHECKED OUT. I ALSO WAS ABLE TO GET A FORD EXPLORER SUSPENSION RECALL FIX TO BE WORKED IN AS WELL. I LEFT THE EXPLORER AND WAS CONTACTED BY THE SERVICE PERSON THAT THE STEERING HAD TO BE REPLACED AND THE STEERING NOT COVERED UNDER WARRANTY AT A COST OF $1,750. WARRANTY ENDED AT 36,000. I HAVE DONE SOME RESEARCH TO OUT THAT THERE ARE A LARGE NUMBER OF COMPLAINTS BEING FILED FOR LOW MILEAGE FOR 2015 FORDEXPLORERS WITH STEERING ISSUES. I HAVE PLANS TO CONTACT FORD CUSTOMER SATISFACTION TO THIS SERIOUS DEFECTED STEERING PROBLEM. I HAVE CONCERNS WITH THE FORD REPLACEMENT STEERING THAT IT MAY AS WELL HAVE FUTURE ISSUES. I DO NOT KNOW AT THIS TIME IF FORD HAS MADE ANY ANNOUNCEMENTS TO CORRECT AND NOT HARM THE OWNER. I NEED TO MAKE ALL AWARE THAT A SERIOUS ACCIDENT IS GOING TO OCCUR WHERE SOMEONE WILL GET HURT OR KILLED.