NHTSA Complaint #11245253 — 2014 KIA OPTIMA

TL* THE CONTACT OWNS A 2014 KIA OPTIMA. WHILE DRIVING 35 MPH OVER BUMPS IN THE ROAD, THE STEERING MADE AN ABNORMAL TAPPING AND KNOCKING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WORLD CAR KIA SOUTH (7915 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78224, (210) 305-5658) WHERE IT WAS DIAGNOSED THAT THE STEERING COUPLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE FAILURE SHOULD BE COVERED UNDER THE CUSTOMER SATISFACTION WARRANTY EXTENSION PROGRAM. THE FAILURE MILEAGE WAS 30,389.