NHTSA Complaint #11245042 — 2010 FORD FUSION

TL* THE CONTACT OWNS A 2010 FORD FUSION SE. THE CONTACT STATED THAT THE FUEL TANK LEAKED FUEL UNDERNEATH THE VEHICLE CAUSING THE VEHICLE TO LOOSE A QUARTER TANK OF FUEL OVERNIGHT AFTER REFUELING. THERE WAS NO WARNING, EXCEPT THAT THE CONTACT SMELLED FUEL CONSTANTLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THERE WAS NO LEAK DETECTED. THE VEHICLE WAS NOT REPAIRED AND WAS TAKEN TO ANOTHER DEALER FOR A SECOND OPINION. THE VEHICLE WAS THEN DIAGNOSED AT RIVERSIDE AUTOPLEX OF POTEAU DEALER (918-647-2228, LOCATED AT 2100 S BROADWAY ST, POTEAU, OK 74953) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS DEFECTIVE AND CAUSED THE LEAK. THE DEALER INFORMED THAT ON 08/2018 THE VEHICLE WAS INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) HOWEVER WAS CONCLUDED THAT THE VEHICLE DID NOT REQUIRE THE RECALL REMEDY PERFORMED AND THE RECALL WAS CLOSED UNDER THE VIN. THE DEALER REQUESTED THE RECALL BE REOPENED AGAIN TO PERFORM THE REPAIRS ON THE VEHICLE BUT THE REQUEST WAS DENIED BY THE MANUFACTURER. THE DEALER CONFIRMED THAT THE CANISTER PURGE VALVE (CPV) AND THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT INFORMED THAT THE RECALL WAS WITHIN THE SERVICE WARRANTY PERIOD OF 12 MONTHS AND 12,000 MILES OF THE CLOSING REPAIR ORDER HOWEVER THE MANUFACTURER'S DECISION REMAINED IN DECLINING THE RECALL TO BE REOPENED. THE CONTACT MENTIONED THAT THE VEHICLE WAS CURRENTLY NOT BEING DRIVEN DUE TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.