NHTSA Complaint #11245032 — 2014 FORD FOCUS

TL* THE CONTACT OWNS A 2014 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE STOPPED AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. ON ANOTHER OCCASION, WHILE ATTEMPTING TO EXIT FROM A PARKING LOT THE VEHICLE FAILED TO START. ROADSIDE ASSISTANCE WAS CONTACTED AND WAS ABLE TO PROVIDE A JUMP START. THE VEHICLE WAS TAKEN TO PACIFICO FORD (LOCATED AT 6701 ESSINGTON AVENUE, PHILADELPHIA, PA 19153, (877) 349-3923) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE TRANSMISSION CONTROL MODULE AND TRANSMISSION CLUTCH NEEDED TO ALSO BE REPAIRED. THE FUEL TANK AND TRANSMISSION CONTROL MODULE WERE REPLACED; TWICE HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS ALSO INFORMED THAT IT WOULD COST $947 TO REPLACE THE TRANSMISSION CLUTCH. THE REPAIR WAS NOT PERFORMED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.