NHTSA Complaint #11244977 — 2016 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11244977 |
| Vehicle | 2016 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 200 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
WHILE TAKING A 250 MILE TRIP UP THE COAST OF CALIFORNIA, WE STOPPED FOR GAS. WHEN THE 2016 FORD EXPLORER WAS TURNED BACK ON, A "STEERING ASSIST FAULT" ERROR MESSAGE APPEARED ON THE DASHBOARD AND I REALIZED I NO LONGER HAD POWER STEERING. THE POWER STEERING NEVER RETURNED AFTER THAT. I HAD TO DRIVE THE VEHICLE 250 MILES BACK HOME WITH NO POWER STEERING. I TOOK IT TO THE LOCAL FORD DEALER, AND I WAS TOLD THE REPAIRS WOULD NOT BE COVERED UNDER ANY WARRANTY SINCE MY VEHICLE NOW HAS JUST OVER 50,000 MILES ON IT. I AM WAITING FOR THE ESTIMATE ON THE REPAIRS.
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