NHTSA Complaint #11244848 — 2015 JEEP CHEROKEE

CAR HAS BEEN STUTTER STARTING. ONCE IT FINALLY STARTS I GET AN ERROR CODE THAT SAYS SERVICE PARK BREAKS SERVICE TRANSMISSION. THEN WHEN PUTTING JEEP INTO GEAR THE TRANSMISSION WILL SHIFT HARD AND YOU CAN FEEL THE CAR JERK AND HEAR A CLUNKING SOUND. ONCE YOU STOP AND TURN THE CAR OFF AND BACK ON A COUPLE OF TIMES THE ERROR MESSAGES WILL GO AWAY AND JEEP WILL DRIVE NORMALLY. TWO DAYS AGO JEEP HAD BEEN DRIVING NORMAL. I STOPPED TO GET GAS. AFTER FILLING MY TANK I RETURNED TO THE CAR TO START IT AND THE CAR WOULD NOT START AFTER INSERTING AND TURNING THE KEY I WOULD NOT GET A CLICK OR NOTHING. I ALSO HAD NO LIGHTS, NOT ON THE DASH OR OUT SIDE OF THE CAR. AFTER TRYING TO JUMP START THE CAR UNSUCCESSFULLY I ENDED UP HAVING THE CAR TOWED HOME. ONCE HOME THE BATTERY WAS REMOVED AND TAKEN TO BE TESTED. I WAS TOLD THE BATTERY WAS BAD SO I REPLACED THE BATTERY AND JEEP STARTED UP FINE HOWEVER AFTER STARTING I RECEIVED THE ERROR MESSAGE SERVICE PARK BREAK AND JEEP AGAIN WOULD SHIFT REALLY HARD. ERROR MESSAGE WENT AWAY JEEP STARTED RO DRIVE FINE. DROVE TO THE DOCTOR AND WHEN I PULLED INTO PARKING SPACE JEEP GOT STUCK IN NEUTRAL. FINALLY GOT THE JEEP TO GO INTO GEAR AND WENT TO DRIVE BACK HOME AND JEEP WOULD NOT SHIFT RIGHT AND AGAIN JUMPED INTO NEUTRAL WHERE IT GOT STUCK. FINALLY GOT HOME AND PARKED JEEP WAITING TO GET IT INTO THE DEALER NOW. JEEP HAS 95000 MILES ON IT.