NHTSA Complaint #11244545 — 2013 BUICK VERANO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11244545
Vehicle	2013 BUICK VERANO
Component	POWER TRAIN
Date of Incident	August 12, 2019
Date Filed	August 16, 2019
Mileage	53,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE 2013 BUICK VERANO IN QUESTION HAS 52K MILES. AT A STOP LIGHT, WHEN THE GAS WAS PUSHED TO ACCELERATE, THE CAR CHECK ENGINE LIGHT LIT AND THEN SUDDENLY SHIFTED INTO REVERSE AND WOULD NOT COME OUT. AFTER TRYING TO CHANGE THE TRANSMISSION SETTING SEVERAL TIMES, THE DRIVER TURNED THE VEHICLE OFF, AND RESTARTED, THE TRANSMISSION WORKED AT THAT POINT. THE DEALERSHIP INDICATED THEY HAVE NEVER SEEN THIS ISSUE BEFORE. THEY RECOMMENDED CLEARING CODES FOR INTAKE AND EXHAUST CAM SOLENOIDS BY REPLACING THEM AND UPDATING SOFTWARE. THESE WERE DONE AND WE HOPE THAT TAKES CARE OF THE PROBLEM. THIS WAS A SERIOUS SYSTEM FAILURE AND FORTUNATELY OCCURRED IN A LOCATION WHICH WAS NOT AS DANGEROUS AS IT COULD HAVE BEEN.

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