NHTSA Complaint #11193760 — 2013 BUICK VERANO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11193760
Vehicle	2013 BUICK VERANO
Component	ELECTRICAL SYSTEM
Date of Incident	February 21, 2019
Date Filed	April 4, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

THE KEY HAS GOTTEN STUCK IN THE IGNITION SEVERAL TIMES. THIS PREVENTS THE CAR FROM MOVING AND TURNING OFF COMPLETELY. AT ONE POINT THE CAR BEGAN TO ROLL AS I WAS ATTEMPTING TO GET OUT TO GET ASSISTANCE. I WAS EVENTUALLY ABLE TO GO ONTO YOUTUBE AND DISCOVERED THE ISSUE WAS CONSISTENT WITH THE CHEVY MALIBU, SO I USED THE SAME TECHNIQUE DESCRIBED IN THE YOUTUBE VIDEO TO REMOVE THE KEY. THE SAME ISSUE OCCURRED ON THE EVENING ON FEBRUARY 21, 2019. THE VALET SUPERVISOR WENT TO RETRIEVE MY CAR AND WAS UNABLE TO REMOVE THE KEY OUT OF THE IGNITION AND THE CAR WOULD NOT MOVE INTO THE PARK GEAR. I WOULD MOVE INTO DRIVE, NEUTRAL AND REVERSE BUT NOT PARK. I BELIEVE MY CAR IS ALSO IMPACTED UNDER THE FOLLOWING RECALL NUMBER:50490 AND 50491. ANY HELP WOULD BE APPRECIATED. THANKS.

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