NHTSA Complaint #11244350 — 2008 MERCEDES BENZ C300

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C300. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE FRONT DRIVER HEADREST AIR BAG DEPLOYED WITHOUT IMPACT. THE CONTACT STATED THE FRONT PASSENGER SIDE SRS MALFUNCTION SERVICE REQUIRED AND THE FRONT DRIVER SIDE SRS MALFUNCTION SERVICE REQUIRED WARNING MESSAGES ILLUMINATED. THE CONTACT STATED SHE HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE HEADREST THAT DEPLOYED. THE CONTACT STATED SHE COULD SMELL AND SAW SMOKE ON THE REAR HEADREST. THE CONTACT WAS ABLE TO PARK ON THE SHOULDER OF THE ROAD AND DECIDED TO CONTINUE TO DRIVE TO HER RESIDENCE. THE CONTACT SUSTAINED NECK AND HEAD INJURIES, BUT HAD NOT SOUGHT MEDICAL ATTENTION. NO POLICE REPORT HAD BEEN FILED. THE CONTACT STATED SHE HAD NHTSA CAMPAIGN NUMBER: 17V177000 (ELECTRICAL SYSTEM, AIR BAGS) COMPLETED PREVIOUSLY ON THIS VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF MASSAPEQUA LOCATED AT 101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023, WHERE IT WAS DIAGNOSED WITH NEEDING 2 FRONT HEADREST TO BE REPLACED AND TO REPROGRAM THE ELECTRONICALLY SYSTEM. THE VEHICLE HAD NOT BEEN REPLACED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 140,000.