NHTSA Complaint #11244230 — 2015 FORD F-350

I OWN A 2015 FORD F-350SD WITH APPROXIMATELY 42,000 MILES THAT I BOUGHT FROM THE FORD DEALER IN SEPTEMBER OF 2018. SO, I HAVEN'T EVEN OWNED THE TRUCK A YEAR YET. ON JULY 12, 2019 I WAS DRIVING DOWN I15 HEADED TO A CAMPING TRIP. ALL OF A SUDDEN, MY CHECK ENGINE LIGHT CAME ON AND THEN A MESSAGE SAYING REDUCED ENGINE POWER AND MY TRUCK WENT FROM 70MPH TO 5MPH AND JUST BARELY GOT ME OFF THE INTERSTATE. I HAD THE TRUCK TOWED TO THE FORD DEALER WHERE I PURCHASED IT. THEY DIAGNOSED IT AND SAID THERE'S METAL THROUGHOUT THE FUEL SYSTEM, THE HPFP IS GOING BAD AND WEARING OUT, THERE IS ALSO RUST AND WATER IN THE FUEL RAIL. IN ORDER TO FIX THE PROBLEM, THE BILL WILL BE A LITTLE OVER $11,000. IN DECEMBER RIGHT AFTER I BOUGHT THE TRUCK, I TOOK IT INTO THE FORD DEALER AND HAD THEM FULLY SERVICE THE TRUCK, CHECK THE OIL, CHANGE BOTH FUEL FILTERS, ETC. I HAVE ALL RECEIPTS TO SHOW FORD THAT I HAVE MAINTAINED THE TRUCK. I HAVE FULLY MAINTAINED THE TRUCK AND HAVE DRAINED THE WATER SEPARATOR MONTHLY SINCE I PURCHASED THE TRUCK. I HAVE DONE EVERYTHING ON MY PART TO MAKE SURE THE TRUCK IS WELL CARED FOR AND MAINTAINED. I HAVE NOW BEEN FIGHTING WITH FORD CORPORATE FOR 5 WEEKS NOW AND THEY ARE SAYING THIS ISSUE ISN'T COVERED BY WARRANTY. IT'S A SHAME THAT YOU BUY A TRUCK FROM THE FORD DEALER WITH A 100,000 MILE WARRANTY AND NOW FORD IS CLAIMING THAT THIS ISSUE ISN'T COVERED BY WARRANTY. THIS IS A KNOWN FAULTY FUEL PUMP THAT WEARS OUT PREMATURELY AND IS COSTING CONSUMERS TENS OF THOUSANDS OF DOLLARS TO REPAIR AND FORD WILL NOT STAND BEHIND THEIR WARRANTY! THIS IS A SHAME AND RIDICULOUS ON FORDS END!