NHTSA Complaint #11243973 — 2018 TOYOTA RAV4

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11243973
Vehicle	2018 TOYOTA RAV4
Component	EXTERIOR LIGHTING
Date of Incident	February 20, 2019
Date Filed	August 14, 2019
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS WERE FAULTY AND WOULD NOT OPERATE WHEN ACTIVATED. THE CONTACT DROVE THE VEHICLE TO DON JOSEPH TOYOTA (1111 W MAIN ST, KENT, OH 44240, (330) 673-2200), BUT THE FAILURE COULD NOT BE DUPLICATED AND NO FAILURE CODES WERE FOUND. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOUR TIMES WITHIN SIX MONTHS FOR THE SAME FAILURE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REGIONAL TEAM WAS RESPONSIBLE FOR HANDLING THE SITUATION. THE FAILURE MILEAGE WAS 10,000. *TR

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