NHTSA Complaint #11243585 — 2018 AUDI Q5

ON JULY 16, 2019 WHEN MY WIFE WAS DRIVING 2018 AUDI A5 ONE OF THE RIMS BLOW OFF (CRACKED) FORTUNATELY, MY WIFE WAS NOT INJURED SINCE IT WAS THE REAR RIM, SHE WAS ABLE TO MAINTAIN CONTROL OF THE CAR. THERE IS NO EXTERNAL DAMAGE TO THE RIM OR TIRE TYPICAL MARKS WHEN YOU HIT POTHOLE ON THE ROAD. I BELIEVE IT IS MANUFACTURE ISSUE OF THE RIMS. I SENT WRITTEN COMPLIANT REGARDING SAFETY OF DRIVING THIS CAR TO AUDI USA AND ASKED FOR INVESTIGATION. KNOWING THE OTHER THREE RIMS ARE FROM THE SAME MANUFACTURE BATCH I WOULD EXPECT AUDI USA WILL AT LEAST INVESTIGATE THIS ISSUE. AFTER ALMOST FOUR WEEKS I HAVE BEEN INFORMED BY REPRESENTATIVE FROM AUDI CUSTOMER EXPERIENCE CENTER THAT COMPLAIN I FILED HAS BEEN DECLINE BASE OF TWO EVIDENCES. EVIDENCE ONE: PICTURES I PROVIDED AND EVIDENCE TWO: MY FEEDBACK FROM VISITING THE AUTHORIZED AUDI DEALER CHOSEN BY AUDI CUSTOMER EXPERIENCE CENTER THE PERSON I VISITED EVEN DIDN'T ASK FOR MY NAME, CHECK THE VIN # OR MILES ON THE CAR ALL WHAT HE ASK DO YOU PURCHASED ADDITIONAL INSURANCE FOR RIMS AND TIERS.