NHTSA Complaint #11243520 — 2012 LINCOLN MKT

TL* THE CONTACT OWNS A 2012 LINCOLN MKT. UPON STARTING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO ACTON FORD (76 POWDER MILL RD, ACTON, MA 01720, (978) 897-7000). THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER STATED THAT THE VEHICLE EXCEEDED THE MILEAGE REQUIREMENT FOR THE RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY OUT OF POCKET TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS 3,000 MILES OVER THE RECALL WARRANTY DEADLINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 153,600. *DT *TR *DT CONTACT STATED SHE WAS NEVER NOTIFIED OF THE RECALL.*JB