NHTSA Complaint #11496224 — 2012 LINCOLN MKT

The contact's grandmother owned a 2012 Lincoln MKT. The contact stated that when his grandmother was starting the vehicle, she experienced a loss of power steering assist. The power steering assist warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering column needed to be replaced. The contact was made aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The contact's grandmother was then offered and agreed to a trade-in. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 45,000.