NHTSA Complaint #11243223 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHEN THE CONTACT SHIFTED INTO DRIVE AND RELEASED THE BRAKE PEDAL, THE VEHICLE DROVE IN REVERSE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. IN ADDITION, THE GEAR SHIFT INDICATOR SHOWED THAT THE VEHICLE WAS IN REVERSE; HOWEVER, THE GEAR SHIFT WAS IN DRIVE. THE CONTACT NOTICED THAT THE CABLE CONNECTED TO THE TRANSMISSION LEVER TO THE GEARS WAS NOT CONNECTED. THE CONTACT MENTIONED THAT THE TRANSMISSION LEVER WAS MOVED MANUALLY IN ORDER TO PLACE THE VEHICLE IN THE CORRECT GEAR AND OPERATE IT CORRECTLY. THE CONTACT CALLED WINNER FORD (591 S DUPONT HWY, DOVER, DE 19901, (302) 877-2489) AND WAS INFORMED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 200,000.