NHTSA Complaint #11243193 — 2011 FORD FUSION ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11243193
Vehicle	2011 FORD FUSION
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	July 29, 2019
Date Filed	August 12, 2019
Mileage	240,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

DRIVING ON THE HIGHWAY WHEN THE POWER ASSIST STEERING FAILURE MESSAGE AND ADVANCE TRAC SERVICE MESSAGE CAME ON WITH AN ALARM. I PULLED OFF THE HIGHWAY AND DISCOVERED MANUAL ONLY STEERING AND IT WAS VERY VERY DIFFICULT TO TURN THE WHEEL TO PULL INTO A PARKING LOT AND ALMOST CRASHED. IF I HAD TO QUICKLY SWERVE TO AVOID ANYONE I WOULD HAVE CRASHED. I HAD THIS VEHICLE SERVICED WHEN I WAS NOTIFIED OF THE 15S18 RECALL AND FORD SERVICE ONLY REPROGRAMMED THE STEERING MODULE. THEY DID NOT REPLACE THE UNIT. I RETURNED THE VEHICLE BACK TO FORD SERVICE AFTER THIS INCIDENT AND THEY STATED THAT THE ELECTRONIC POWER ASSIST STEERING GEAR HAD FAILED.

Related Complaints for the 2011 FORD FUSION

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#11351802 — August 28, 2020 — SERVICE POWER STEERING LIGHT ILLUMINATED, TOTAL LOSS IS STEERING WHILE I WAS DRIVING.POPPING SOUND. VERY DANGEROUS. G...

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#11330633 — June 24, 2020 — WHILE DRIVING THE POWER STEERING FAILED AND SAID POWER STEERING ASSIST FAULT. ALSO THE STABILITY CONTROL SYSTEM IS SH...

#11330695 — June 24, 2020 — MY CAR SAID. SERVICE POWER STEERING AND SERVICE ADVANCE TRAC. THEN NOT EVEN 5 MINUTES LATER I COULD NO LONGER TURN TH...

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