NHTSA Complaint #11242839 — 2012 KIA SOUL

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED AND THERE WAS A STRANGE, HOT ODOR EMITTING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO KIA OF PUYALLUP (111 VALLEY AVE NE, PUYALLUP, WA 98372, 833-217-6008) WHERE IT WAS DIAGNOSED THAT THERE WAS A BLOWN ROD AND METAL DEBRIS WITHIN THE ENGINE. THE VEHICLE WAS NOT REPAIRED AT THE TIME. ON APRIL 12, 2019, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE), WHICH LISTED THE FAILURES THE VEHICLE WAS EXPERIENCING. THE VEHICLE WAS TAKEN TO CARS PROS KIA TACOMA (7230 TACOMA WAY, TACOMA, WA 98409, 877-879-7067) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND ENGINE WERE DAMAGED. THE DEALER ALSO DETERMINED THAT THE VEHICLE REQUIRED A CATALYTIC OVERHEATING PROTECTION ENGINE CONTROL UNIT LOGIC UPDATE. THE CATALYTIC CONVERTER WAS REPLACED, BUT NOT THE ENGINE. THE CONTACT STATED THAT A KNOCKING SOUND WAS COMING FROM THE ENGINE COMPARTMENT. THE MANUFACTURER PROVIDED CASE NUMBER: 13184439 AND A WRITTEN NOTIFICATION OF THE REMEDY, WHICH STATED THAT THE CATALYTIC CONVERTER AND/OR THE ENGINE NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 135,000.