NHTSA Complaint #11242655 — 2015 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11242655
Vehicle	2015 JEEP CHEROKEE
Component	ENGINE
Date of Incident	August 7, 2019
Date Filed	August 8, 2019
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER, DECELERATED, AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE DECELERATED AND ACCELERATED MULTIPLE TIMES. AFTER A WHILE, THE TRANSMISSION REMAINED STUCK IN DRIVE AND THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, "SERVICE TRANSMISSION", "SERVICE ABS", AND "SERVICE SHIFTER" WERE DISPLAYED. THE CONTACT DROVE THE VEHICLE TO GULF COAST CHRYSLER JEEP (3781 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-5075) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS IN THE PROCESS OF BEING DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. THE VIN WAS UNKNOWN.

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