NHTSA Complaint #11242575 — 2001 FORD WINDSTAR

FORD=FIX OR REPAIR DAILY!!!!!!!!!!! I AM WRITING TO TRY AND GET FORD TO DO THE RIGHT THING. MY MOTHER'S EX-HUSBAND TOLD ME TO NEVER BUY A FORD AND I DID NOT LISTEN. I BOUGHT A WINDSTAR 2001. I TOOK IT IN FOR THE RECALL ON THE AXLE. THEY INSPECTED AND TOLD ME IT WAS FINE. I WAS UNAWARE THAT THEY DID ANYTHING TO IT. THREE WEEKS AGO, I WAS DRIVING HOME FROM THE GYM WHEN MY CAR STARTED SOUNDING ODD. I... PULLED OVER AND NOTICED MY TIRES WERE LEANING IN. MY AXLE HAD SNAPPED. I CALLED THE FORD DEALERSHIP AND THEY SAID THEY WOULD INDEED FIX IT DUE TO THE RECALL. I HAD IT TOWED TO THE DEALERSHIP IN TAYLOR. THAT NEXT MONDAY WAS MEMORIAL DAY SO I DID NOT HEAR ANYTHING FROM THEM UNTIL THEY CALLED ON TUESDAY AND STATED THEY WILL NOT FIX IT BECAUSE THEY HAD PLACED BRACKETS ON IT 2 YEAR AGO. THEY SAID THEY HAD COMPLIED WITH THE RECALL AND THEY WERE NOT RESPONSIBLE FOR THIS REPAIR. WHAT I DO NOT UNDERSTAND IS HOW THEY BELIEVE THIS IS ACCEPTABLE. IF FORD HAD FIXED THE PROBLEM IN THE FIRST PLACE THIS WOULD NOT HAVE BEEN AN ISSUE. I COULD HAVE BEEN DRIVING ON THE FREEWAY OR MY KIDS COULD HAVE BEEN IN THE CAR. I HAVE CONTACTED FORD AND ASKED FOR THEM TO RECONSIDER THIS TO NO AVAIL. THANK YOU *JS