NHTSA Complaint #11242527 — 2011 FORD FIESTA

I TOOK THE VEHICLE IN TO A DEALERSHIP SEVERAL YEARS AGO TO ADDRESS THE FAULTY DOOR LATCH ASSEMBLY (PASSENGER-SIDE REAR) AS PER THE RECALL ON THIS VEHICLE. I WAS TOLD THAT THIS WAS DUE TO A DESIGN FLAW IN THE ASSEMBLY (BASICALLY USING A CHEAP PART THAT EASILY BREAKS). LAST YEAR, I HAD ANOTHER DOOR LATCH ASSEMBLY (DRIVER-SIDE REAR) FAIL AFTER HAVING ALL FOUR OF THEM SUPPOSEDLY REPLACED. I ONCE AGAIN TOOK IT TO THE DEALER WHO CHARGED SEVERAL HUNDRED DOLLARS AS IT WAS OUTSIDE OF THE 1 YEAR WARRANTY WINDOW. THE DEALER AND FORD BOTH TOLD ME I WAS OUT OF LUCK AND IT WAS MY PROBLEM. JUST LAST NIGHT I HAD ANOTHER ASSEMBLY FAIL, THIS TIME THE DRIVER-SIDE FRONT. I REFUSE TO PAY ANY MONEY TO THEM AS THESE THINGS ARE CLEARLY FAULTY AND A SAFETY HAZARD, BUT THEY REFUSE TO ADDRESS THE ISSUE PROPERLY. I WOULD LIKE TO KNOW WHAT RECOURSE I HAVE TO FORCE THEM TO FIX THIS SAFETY ISSUE PROPERLY ONCE AND FOR ALL.