NHTSA Complaint #11242301 — 2016 VOLKSWAGEN TOUAREG

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11242301
Vehicle	2016 VOLKSWAGEN TOUAREG
Component	ENGINE
Date of Incident	July 29, 2019
Date Filed	August 7, 2019
Mileage	1,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ENGINE LIGHT CAME ON AFTER DRIVING THREE MILES IN DRY WEATHER. AFTER SEEING RECALLS IN CHINA ABOUT WATER ENTERING THE AIR FILTER BOX AND SAW THAT THE BOTTOM .25% WAS SOAKED. SAW MANY OTHER TOUAREG OWNERS ON FORUMS WITH SAME PROBLEM. DEALER TOWED VEHICLE IN AND FALSELY CLAIMED CAR WAS SITTING IN WATER. RESET THE ENGINE CODE AND CHARGED ME $50+ FOR A NEW AIR FILTER AND DELIVERED THE CAR BACK TO ME, WITH THE ENGINE LIGHT STILL ON. I'VE CALLED THE SERVICE MANAGER AND WAITING ON A CALL BACK.

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