NHTSA Complaint #11242221 — 2017 BUICK ENCORE AIR BAGS

Complaint Details

ODI Number	11242221
Vehicle	2017 BUICK ENCORE
Component	AIR BAGS
Date of Incident	July 17, 2019
Date Filed	August 7, 2019
Mileage	41,000 miles
Crash	Yes
Fire	Yes
Injuries	1
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.

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