NHTSA Complaint #11241985 — 2019 TOYOTA YARIS

ON SUNDAY, AUGUST 4TH DROVE APPROXIMATELY 3 MILES DOWN ROUTE 650 ON NEW HAMPSHIRE AVENUE, SILVER SPRING, MD. STOPPED AT THE ATM ENROUTE TO CHURCH. GOT BACK INTO THE VEHICLE AND TRAVELLED APPROXIMATELY 1 MILE PROCEEDING TO THE EAST WEST HIGHWAY EXIT ON LEFT. SUDDENLY THE CAR STARTED MAKING A PULLING OR STRAINING NOISE. I WAS SHOCKED SINCE THE CAR WAS BRAND NEW AND I HAD RECENTLY JUST PURCHASED THE CAR. SUDDENLY THE CAR LOCKED AND I HAD NO CONTROL OF IT. I INDICATED TO THE CAR IN BACK TO GO AROUND ME. I IMMEDIATELY PULLED UP THE EMERGENCY BRAKE SINCE I HAD NO CONTROL OF THE CAR AND COASTED ACROSS THE STREET AND PARKED. THEN I CALLED ROAD SERVICE AND INFORMED THEM WHAT HAD OCCURRED. THEY INFORMED ME THAT THE CAR WAS INOPERABLE AND WOULD NEED TO BE TOWED TO THE DEALERSHIP FOR SERVICE ON MONDAY. A TOW TRUCK ARRIVED ABOUT 1 HOUR LATER. THE GENTLEMAN GOT IN THE CAR AND NOW WAS ABLE TO GET THE CAR BACK IN THE PARK POSITION (WHICH I WAS NOT ABLE TO DO EARLIER). HE WAS NOW ABLE TO TURN THE CAR OFF AND RESTART IT. I THEN GOT IN MY CAR DROVE AROUND WHILE THE TOW TRUCK WAITED. THEN I WENT HOME TERRIBLY SHAKEN UP AT WHAT COULD HAVE HAPPPENED.