NHTSA Complaint #11241785 — 2014 MAZDA CX-5

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT issue reported to NHTSA

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Complaint Details

ODI Number	11241785
Vehicle	2014 MAZDA CX-5
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Date of Incident	January 1, 2019
Date Filed	August 5, 2019
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

2014 MAZDA CX-5 WON'T SHUT OFF. ON TRYING TO TURN OFF THE CAR, THE ENGINE SHUTS OFF BUT THE ELECTRONIC DISPLAY IS STILL ON. IT IS AN ISSUE WITH THE PARKING GEAR SENSOR WHERE THE COMPUTER DOES NOT RECOGNIZE THE CAR IS IN PARKING GEAR. PEOPLE HAVE BEEN SEEING THIS ISSUE FOR ABOUT 2 YEARS NOW AND MAZDA REFUSES TO FIX THE ISSUE. INITIALLY, THE PART WAS NOT AVAILABLE ON THE MARKET BUT WITHIN THE LAST YEAR OR SO, THEY MADE IT AVAILABLE. APPARENTLY, MAZDA ALSO FIXED THE PART FROM THE 2015 VERSION. THE FAULTY NUMBER IS KDY0-46-040. IT IS COSTING CONSUMERS HUNDREDS OF DOLLARS AND TIME TO FIX AN OBVIOUS ISSUE WHICH MAZDA REFUSES TO ACKNOWLEDGE. HERE IS FORUM WITH PEOPLES GRIEVANCES REGARDING THIS ISSUE. EVEN EXTENDED WARRANTY DOES NOT COVER THIS AS PER SOME PEOPLES REVIEWS. I CONTACTED THE EXTENDED WARRANTY DIVISION WITH THIS ISSUE AND THEY REFUSED TO SAY THAT THEY WILL COVER THE ISSUE. THEY ARE ASKING ME TO GO TO A DEALER FOR A DIAGNOSTIC CHECK WHICH WILL COST ME ~$200. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849

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