NHTSA Complaint #11241678 — 2004 TOYOTA SEQUOIA

I WAS CHECKING EVERYTHING ON MY VEHICLE OVER BEFORE I WENT FOR INSPECTION AND I NOTICED RUST CORROSION STARTING ON THE FRAME. I TOOK TO A FRIEND TO CHECK FOR ME AND THEY TOLD ME THAT THERE WAS A SAFETY ISSUE WITH THE FRAMES AND THERE WAS A RECALL OF SORTS BACK IN 2012 REGARDING THE FRAMES WERE NOT COATED CORRECTLY FOR THE COLDER STATES. I HAD HEARD ABOUT THIS WARRANTY ISSUE BEFORE BUT WAS NEVER NOTIFIED. MY BROTHER IN LAW TOLD ME TO CHECK IT OUT BACK IN 2016 WHEN THERE WAS A RECALL ON THE AIRBAG/STEERING COMPONENT. I WAS TOLD AT THAT TIME THAT THE RECALL/ WARRANTY ISSUE HAD EXPIRED AND NOTHING COULD BE DONE. I HAVE NOT NOTICED ANY RUST UNTIL THIS YEAR. THIS VEHICLE DOES NOT GO OFF ROAD AND IS ONLY DRIVEN ON PAVED ROADS. I CALLED TOYOTA USA ON 7/24/2019 AND EXPLAINED TO THEM THE SITUATION. ONE OF THE LADIES FELT CONFIDENT THAT I COULD BE HELPED. THEN WHEN I WAS TRANSFERRED TO A LADY NAMED ASHLEY, SHE INFORMED ME THAT THERE WAS NOTHING THEY COULD DO. SHE TOLD ME THAT THE WARRANTY ISSUE WAS SENT TO THE ORIGINAL OWNER IN JUNE OF 2012 AND THEY DID NOT RESPOND. THEY PROBABLY DID NOT RESPOND SEEING HOW I HAVE BEEN THE OWNER OF THIS VEHICLE SINCE 1/26/2012. I WAS THEN TOLD THAT SINCE I DO NOT TAKE IT TO A CERTIFIED TOYOTA SERVICE CENTER TO HAVE MY REGULAR MAINTENANCE DONE THAT THERE WAS STILL NOTHING THEY CAN DO. I SHOULD HAVE THE RIGHT TO TAKE MY VEHICLE WHERE I WANT WITHOUT THE MANUFACTURER DECIDING TO HONOR A WARRANTY BASED ON THE FACT THAT I GO TO ONE OF THEIR SERVICE CENTERS. I WOULD HAVE TAKEN MY VEHICLE DURING THE CORRECT DATES TO HAVE THE COATING PUT ON MY VEHICLE IF THEY WOULD HAVE SENT ME THE NOTICE AND NOT TO THE ORIGINAL OWNER. ESPECIALLY SINCE I WAS THE OWNER OF THE VEHICLE FOR 5 MONTHS WHEN THEY SENT OUT THE WARRANTY NOTICE BUT THEY SENT IT TO THE WRONG OWNER. I FEEL THAT TOYOTA SHOULD TAKE CARE OF THIS ISSUE.