NHTSA Complaint #11241315 — 2012 FORD FOCUS

THE TRANSMISSION AND CLUTCH HAVE BEEN DEFECTIVE SINCE PURCHASING THE CAR. TRANSMISSION WAS WORKED ON UNDER WARRANTY BUT CONTINUES TO BE SLUGGISH AND UNRELIABLE ESPECIALLY WHEN TRYING TO MOVE FORWARD AFTER A COMPLETE STOP. VEHICLE JERKS AND SHUTTERS. CLUTCH HAS NOW GONE OUT PER THE DEALER AND FORD REFUSES TO TAKE RESPONSIBILITY FOR THIS KNOWN DEFECT. CAR IS UNDRIVEABLE AT NO FAULT OF OURS. FILED A CASE WITH FORD AND WAS TOLD THAT OUR ONLY RECOURSE WAS IF NHSTA PUT OUT A NEW RECALL OR EXTENDED WARRANTY TO ALLOW FOR ADDITIONAL OWNERS TO HAVE VEHICLES REPAIRED AT FORD'S EXPENSE. WE HAVE CONTACTED MULTIPLE NON-FORD REPAIR SHOPS WHO REFUSE TO WORK ON THIS MAKE/MODEL/YEAR DUE TO THE KNOWN ISSUES WITH TRANSMISSION AND CLUTCH.