NHTSA Complaint #11240968 — 2012 FORD FIESTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11240968
Vehicle	2012 FORD FIESTA
Component	ENGINE
Date of Incident	July 29, 2019
Date Filed	July 31, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I SAVED FOR THREE YEARS TO PURCHASE A CAR. AND TRUSTED THE FORD NAME. MY 2012 FIESTA, WITH 60,000 MILES, IS SHUTTERING AND MISSING WHEN I STOP AND GO. IT TAKES AWHILE TO GET GOING AND JUMPS. I MADE AN APPOINTMENT WITH THE DEALERSHIP AFTER HEARING ABOUT FORD MOTOR COMPANY TELLING THEIR DEALERSHIPS TO FIX THE ISSUE. AFTER I GOT TO THE DEALER I WAS TOLD I WOULD HAVE TO PAY $120 FOR THEM TO EVEN DIAGNOSE THE PROBLEM. AND THAT FORD MAY COVER ANYWHERE FROM NOTHING TO EVERYTHING. IT COULD BE 1/3, 2/3 OF THE COST. THEY WOULD DECIDE. I HAVEN'T HAD MY CAR FOR 3 DAYS. IT'S JUST SITTING AT THE SHOP WAITING ON FORD MOTOR COMPANY TO 'DECIDE HOW MUCH THEY WILL COVER, IF ANY'. I AM INFURIATED!

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