NHTSA Complaint #11240720 — 2010 FORD TAURUS

WHILE PARKED IN A PARKING LOT, WITHOUT ANY WARNING, THE SCREEN ON THE SPEEDOMETER DISPLAYED "POWER STEERING ASSIST FAULT" AND I WAS UNABLE TO TURN THE STEERING WHEEL. I TRIED RESTARTING THE CAR, BUT THAT MESSAGE WOULD NOT CLEAR AND THE WHEEL WOULD NOT TURN. THANKFULLY, I WAS NOT DRIVING WHEN THIS OCCURRED. I HAD TO GET MY CAR TOWED SINCE IT WAS IMPOSSIBLE TO DRIVE. THIS IS A COMMON PROBLEM WITH THE FORD TAURUS SHO 2010 MODELS. AS MANY OF 2011 FORD MODELS HAD THE SAME ISSUE AND THERE WAS A HUGE RECALL DUE TO THE SAME POWER STEERING FAULT ASSIST PROBLEM. THE 2010 MODEL IS USING THE SAME PARTS AS 2011 MODEL BUT THE 2010 MODELS IS NOT LISTED UNDER THE RECALL. I CONTACTED FORD ABOUT THIS ISSUE ONLY TO GET MY CONVERSATION DISCONNECTED MIDWAY BY THE REPRESENTATIVE. I CALLED AGAIN TO EXPLAIN THE SITUATION BUT AGAIN I GOT DISCONNECTED RUDELY. THIS IS VERY UNPROFESSIONAL AND I HAVE BEEN A FORD CUSTOMER FOR YEARS. THERE WAS NO FORM OF COMPENSATION FROM FORD AND IT COST ME 2200 USD TO GET IT FIXED OUT OF POCKET.