NHTSA Complaint #11240326 — 2012 FORD FOCUS

FORD TRANSMISSION DPS6 CLUTCH SHUDDER. I'VE TAKEN MY CAR TO THE FORD DEALERSHIP FOR REGULAR OIL CHANGES SINCE I PURCHASED THE VEHICLE. NUMEROUS TIMES I'VE COMPLAINED TO THEM THAT THE CLUTCH SHUDDERS AND THE EXTENDED WARRANTY OF THE INPUT SHAFT SEALS NEEDED TO BE REPLACED. EACH TIME THEY TOLD ME IT WAS FINE. NOW THAT THE 100K MILE WARRANTY IS UP (I NOW HAVE 125K MILES), THEY WANT TO CHARGE ME $2.5K TO REPLACE THE CLUTCH. ALL BECAUSE THESE SEALS HAVE BEEN BAD AND WASN'T REPLACED WHEN THE WARRANTY WAS VALID. WHEN ACCELERATING FROM A STOP, I HAVE LOSS OF POWER AND IS DANGEROUS WHEN VOIDING TO ONCOMING TRAFFIC. I'VE CALLED FORD AND THEY WILL NOT PERFORM THE REPAIR THEMSELVES STATING TOO MANY MILES AND OUT OF WARRANTY. THE SHUDDER IS INTERMITTENT AND MAKES ME SCARED TO DRIVE MY VEHICLE NOW. FORD KNOWS THIS IS A FAILED PART AND SIMPLY WILL NOT COVER THE WORK. THIS SHOULD HAVE BEEN REPLACED UNDER WARRANTY WHEN I FIRST BROUGHT UP THIS ISSUE, THUS SAVING THIS MORE COSTLY REPAIR SHORTLY AFTER. I EVEN NOTIFIED THE DEALERSHIP DURING THE JULY 11-19 WINDOW WHEN DEALERS WERE "SECRETLY" TOLD TO FIX THESE ISSUES. THE DEALER HAD MY VEHICLE IN THEIR SHOP FROM 7/21-7-29 JUST TO CONFIRM THE SUSPICION I'VE HAD FOR 3+ YEARS. I HAD TO PAY FOR THE "DIAGNOSTIC" AS WELL TO CONFIRM THIS. I AM NOW SCARED OF THIS COMPANY AND THIS VEHICLE. I STILL HAVE 15MO OF PAYMENTS LEFT.