NHTSA Complaint #11240244 — 2015 KIA SOUL

KIA NOT HONORING ALL THE RECALL FOR 2015 SOUL- KIA SERVICE DEPARTMENT STATED MY CATALYTIC CONVERTER NEEDED WORK LAST YEAR. WHEN I TOOK MY CAR TO THE SAME SERVICE DEPARTMENT THAT HAS WORKED ON MY CAR FOR YEARS FOR THE RECALL (UPLOADING MY RECEIPT), MY CAR WOULD ONLY GO UP ABOUT 1 TO 2 MPH, AND NOW THEY ARE STATING NOTHING'S WRONG WITH THE CATALYTIC CONVERTER. MY VEHICLE TOWED TO A SECOND KIA SERVICE DEPARTMENT, AND THEY NEVER CHECKED THE CATALYTIC CONVERTER SAYING IT'S THE FUEL INJECTION, NOT THE CATALYTIC CONVERTER. ALSO, THEY GAVE AN ESTIMATED 600 TO 900 DOLLARS TO FIX IT. I HAD THE CATALYTIC CONVERTER PULLED BY A LICENSED MECHANIC SHOP, AND THAT STATED IT IS THE CATALYTIC CONVERTER AND THE PART ALONE IS 1100 DOLLARS. I'M UPLOADING A PICTURE OF THE CATALYTIC CONVERTER PULLED OFF MY CAR IT HAS GRAY LOOKING DUST AND IS CLOGGED. I NEED MY CAR; DO I PAY FOR THIS SHOP AND FIGHT FOR MY MONEY BACK? I STILL OWE 15,000 DOLLARS ON THIS CAR.