NHTSA Complaint #11240188 — 2016 JEEP PATRIOT

BOTH WHILE DRIVING, AND WHILE SITTING . VEHICLE EXPERIENCED MANY ELECTRICAL PROBLEMS DUE TO SLOW TIPM FAILURE. OVER THE COURSE OF SIX MONTHS. COUNTLESS HOURS AND LOTS OF MONEY ON DIAGNOSTICS. AND FIXING INDIVIDUAL COMPONENTS FOR THE PROBLEMS THAT WERE HAPPENING. CAR WAS HESITATING, BUCKING, AND SPORADIC IDLE. ALSO RADIO AND BLUETOOTH CONNECTABILITY STARTED TO GLITCH. CERTAIN LIGHTS WOULD NOT WORK. ALL OF THESE PROBLEMS WERE HANDLED INDIVIDUALLY FOR THE COMPONENTS THAT NORMALLY MAKES THEM HAPPEN. ONLY TEMPORARILY FIXING THE PROBLEM. THE FINAL PROBLEM WAS THE COOLING FANS STAYING ON EVEN WHEN THE CAR WAS SHUT OFF. CHECKED ALL INVOLVED CIRCUITRY. EVERYTHING WAS FINE INCLUDING RELAYS. FINALLY SETTLED ON THE TIPM BEING BAD. JEEP THEN TRIED TO GOUGE ME ON THE PRICE. ULTIMATELY WANTING TO CHARGE ABOUT $1,600 FOR THE DIAGNOSIS AND FIX. INCLUDING $700 JUST FOR THE PART. I LOCATED A NEW OEM PARTS THROUGH A THIRD PARTY FOR $250. AND A SIMPLE PLUG-AND-PLAY INSTALL, CORRECTED ALL PROBLEMS WITH VEHICLE. DEALERSHIP THEN TRIED TO SAY THE PART NEEDED TO BE PROGRAMMED. SO THEY COULD CHARGE $200 FOR A SERVICE THAT IS COMPLETELY UNNECESSARY. IF YOU GET THE RIGHT TIPM FOR THE EXACT MODEL AND OPTIONS. A SOFT RESET CAN BE DONE BY SIMPLY USING THE IGNITION KEY. IT IS VERY POOR BUSINESS PRACTICE BY CHRYSLER CORPORATION. AND THEY ARE TAKING ADVANTAGE OF MANY UNSUSPECTING CUSTOMERS. OFTEN PAYING UPWARDS OF OVER $4,000 IN ONE YEAR FOR MISDIAGNOSED AND OVERPRICED SERVICES.