NHTSA Complaint #11235118 — 2011 MERCURY MILAN

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND 'POWER STEERING ASSIST FAILURE' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE FOR A FEW MINUTES. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS TAKEN TO GERMAIN LINCOLN (13303 TAMIAMI TRAIL, N NAPLES, 34110) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,700.