NHTSA Complaint #11235097 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SLIPPED INTO NEUTRAL WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE ALSO OCCURRED WHEN PLACING THE VEHICLE INTO PARK. IN ADDITION, THE VEHICLE CONTINUED TO ROLL WHILE IN PARK AND JERKED WHEN APPLYING PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO CREST FORD (22675 GIBRALTAR RD, FLAT ROCK, MI 48134, (734) 782-2400) WHERE IT WAS DIAGNOSED THAT THE CLUTCH AND SEALS NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURES WOULD NOT BE COVERED UNDER WARRANTY. THE CONTACT FOUND A LETTER ONLINE STATING THAT FORD WOULD COVER ALL TRANSMISSION DEFECTS FOR THE VEHICLE; HOWEVER, FORD REFUSED TO HONOR THE LETTER DUE TO THE CONTACT NOT HONORING THE JULY 19, 2019 DEADLINE. THE CONTACT DISPUTED THAT CLAIM, STATING THAT SHE CALLED FORD TO MAKE AN APPOINTMENT TWO WEEKS PRIOR TO THE DEADLINE. THE CONTACT HAD AN OPEN CASE WITH THE FORD MANUFACTURER (CASE NUMBER: CAS-22244671-K7C0K9) REGARDING THIS ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.