NHTSA Complaint #11235035 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11235035
Vehicle	2012 FORD FOCUS
Component	POWER TRAIN
Date of Incident	June 30, 2019
Date Filed	July 26, 2019
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

MY WIFE PURCHASED HER FOCUS NEW IN 2012. WE HAVE RAISED CONCERNS ABOUT TRANSMISSION ISSUES EVER SINCE, ALWAYS BEING TOLD THERE WAS NOTHING WRONG. FINALLY, THE TRANSMISSION WENT OUT. WE HAD IT TOWED TO THE DEALERSHIP AND HAVE BEEN TOLD THAT OUR CAR DOESN'T QUALIFY FOR THE EXTENDED WARRANTY BECAUSE SOMETHING BROKE BEFORE THE COVERED PIECE. WHILE THINKING OVER OUR OPTIONS, AN ARTICLE CAME OUT IN THE DETROIT FREE PRESS RELATED TO THIS VERY ISSUE. THE DEALERSHIP HAS ASKED THEIR LOCAL REP TO GET AHOLD OF ME. HE HAS NOT AND IS NOW IGNORING VOICEMAIL AND EMAIL MESSAGES FROM THE DEALERSHIP. I HAVE CALLED FORD DIRECTLY AND WAS TOLD I WOULD GET A CALL BACK. I HAVE NOT HEARD FROM THEM AFTER 2 ATTEMPTS.

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