NHTSA Complaint #11234913 — 2015 KIA OPTIMA

ON JUNE 26 2019 I CONTACTED MONROEVILLE KIA DUE TO MY CAR SMOKING WHEN ACCELERATING, I ADVISED THEM IT FELT AS IF WE'RE TRYING TO STALL. THEY SCHEDULED ME AN APPT JULY 9,2019. I DROPPED MY CAR OFF AND A FEW HOURS LATER THEY CALLED AND SAID EVERYTHING WAS AND THE DID SOME SORT OF ENGINE SOFTWARE UPGRADE BUT FOUND NO ISSUES. I DROVE OFF THE LOT AND STARTED EXPERIENCING THE SAME ISSUE ONLY NOW I COULD FEEL THE ENGINE SHAKING. I CONTACTED THE DEALERSHIP I PURCHASED IT FROM WHICH WAS CENTURY 3 KIA. THE SCHEDULED ME FOR JULY 23, I DROPPED THE CAR OFF AND SEVERAL HOURS LATER THEY CALLED AND SAID I NEED A NEW ENGINE. THEY DENIED THE CLAIM SAYING IT WAD DUE TO MAINTENANCE HOWEVER I PRODUCED OIL CHANGE RECEIPTS. THE SOFTWARE UPGRADE THAT THEY DID IS SOFTWARE TO DETECT THE ENGINE FAILURE. THEY ARE AWARE IT'S A KNOWN ISSUE BUT ARE NOT RECALLING THEIR VEHICLES AND ARE REFUSING TO TAKE RESPONSIBLY FOR A DEFECTIVE PRODUCT THAT COULD CATCH FIRE