NHTSA Complaint #11234840 — 2007 TOYOTA TACOMA

WE TOOK OUR TOYOTA TACOMA 07 WITH 62,402 MILEAGE FOR STATE INSPECTION ON 7/24/2019. SIGNIFICANT RUST PERFORATION WAS FOUND ON THE FRAME CAUSING THE VEHICLE TO FAIL INSPECTION, AND THE MECHANIC ADVISED THAT IT IS UNSAFE TO DRIVE. WE LEARNED ABOUT TOYOTA'S WARRANTY EXTENSION PROGRAM FOR RUST PERFORATION FROM THEIR CLASS ACTION SETTLEMENT FOR 2005'2010 TACOMA VEHICLES, BUT OUR 07 TACOMA'S EXTENSION EXPIRED ON 5/26/2019. WE CALLED TOYOTA CUSTOMER SATISFACTION AND WERE TOLD THAT TOYOTA WOULD NOT DO ANYTHING TO HELP IN OUR SITUATION, EVEN THOUGH THE PROBLEM EXISTED PRIOR TO THE EXPIRATION OF THEIR ASSISTANCE PROGRAM AND WE ONLY LEARNED OF THE PROBLEM AND THE PROGRAM AT THIS POINT BECAUSE OF THE TIMING OF OUR STATE INSPECTION.