NHTSA Complaint #11234764 — 2015 FORD TAURUS

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2015 FORD TAURUS. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. TWO PEOPLE PUSHED THE VEHICLE OVER INTO A PARKING LOT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP SENDING UNIT FAILED. THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS AN UNKNOWN RECALL REGARDING THE FUEL PUMP SENDING UNIT. THE VEHICLE WAS LATER TOWED TO FORD OF PORT RICHEY (10715 US-19, PORT RICHEY, FL 34668, (727) 233-7148) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP SENDING UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.