NHTSA Complaint #11234566 — 2014 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11234566
Vehicle	2014 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	July 1, 2016
Date Filed	July 24, 2019
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

MY VEHICLE WILL NOT TURN OFF WHEN I PLACE IT IN PARK AND TURN OFF THE ENGINE. IT CAUSES ME TO TURN ON THE ENGINE, MOVE THE VEHICLE'S SHIFT LEVEL, PLACE IT BACK IN PARK, AND TRY TURNING IT OFF AGAIN. SOMETIMES IT TAKES 5 TO 10 MIN OF REPEATING THIS PROCESS IN ORDER TO TURN OFF THE VEHICLE. THIS SEEMS TO BE A KNOWN ISSUE FOR OTHER MAZDA CX-5 OWNERS BASED ON THOUSANDS OF RELATED COMPLAINTS ON FORUMS DATING BACK TO AT LEAST 2015 ON GOOGLE AND BING. THIS EFFECTS THE CARS, BATTERY, ENGINE, SHIFT LEVER, AND ALSO MAKES IT UNCERTAIN IF YOU ACTUALLY HAVE THE CAR TRULY IN PARK OR ON/OFF. THE ISSUE HAPPENED OCCASIONALLY BEFORE BUT IS NOW EVERYTIME I TRYING AND TURN OFF THE VEHICLE! MAZDA USDA IS AWARE OF THE ISSUE NOT TAKING RESPONSIBILITY.

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