NHTSA Complaint #11234558 — 2016 FORD F-150

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW:ELECTRICAL HEATING ELEMENT issue reported to NHTSA

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Complaint Details

ODI Number	11234558
Vehicle	2016 FORD F-150
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW:ELECTRICAL HEATING ELEMENT
Date of Incident	July 20, 2019
Date Filed	July 24, 2019
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2016 FORD F-150. WHEN THE CONTACT ACTIVATED THE REAR DEFROSTER, THE REAR WINDOW EXPLODED AND BEGAN TO PRODUCE SMOKE. THE CONTACT AND OTHER PASSENGERS EXITED THE VEHICLE UNHARMED. THE CONTACT DISCONNECTED THE REAR DEFROSTER THE FOLLOWING DAY. THE VEHICLE WAS DRIVEN TO BONNELL FORD (353 CAMBRIDGE ST, WINCHESTER, MA 01890, (781) 729-9700) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS UNKNOWN.

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