NHTSA Complaint #11234517 — 2013 FORD EDGE

TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD EDGE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY 3 ATTEMPTS. THE VEHICLE RESUMED NORMAL OPERATION, BUT WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE AUTO THROTTLE BODY FAILED AND NEEDED TO REPLACED. THE INDEPENDENT MECHANIC CLEANED THE AUTO THROTTLE BODY, BUT THE FAILURE RECURRED. FORD OF CLERMONT (1101 EAST, W HWY 50, CLERMONT, FL 34711, (352) 394-6161) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.