NHTSA Complaint #11234248 — 2004 MERCEDES BENZ CL500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11234248
Vehicle	2004 MERCEDES BENZ CL500
Component	SUSPENSION
Date of Incident	April 19, 2019
Date Filed	July 23, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. WHEN THE VEHICLE WAS STARTED, THE SRS INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS TILTED AND LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE TECHNICIAN ALSO DIAGNOSED THAT THE FRONT LINE PUMP AND STRUT NEEDED TO BE REPLACED. THE PUMP AND THE STRUT WERE REPLACED, BUT THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *AS *TR

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