NHTSA Complaint #11234242 — 2017 FORD FUSION

ON JULY 22, 2019, I ATTEMPTED TO BACK OUT OF A PARKING SPACE, BUT THE CAR WOULD NOT GO IN REVERSE, IT KEPT TURNING BACK TO PARK. THE MESSAGE ON THE DASH SAID SHIFT SYSTEM FAULT, CALL GEICO TO HAVE IT TOWED TOOK 2 HOURS FOR THE TOW TRUCK DRIVER TO GET CAR ON THE TRUCK BECAUSE IT WOULD NOT SHIFT, HE CALLED FORD DEALERSHIP SERVICE DEPT TO SEE IF ANY OF THEM COULD TELL HIM WHAT TO DO, HE TALKED TO (EIGHT) TECHS AND NOT ONE KNEW THE ANSWER, ANYWAYS, THEY TOLD ME THE PROBLEMS WAS WITH THE SHIFT KNOB AND TRANSMISSION AND IT WOULD COST $545 TO REPAIR AND IT IS NOT UNDER WARRANTY. AND EVEN THOUGH THE 2013-2016 FORD FUSIONS HAS A RECALL FOR THE SAME PROBLEM, THEY CAN'T DO ANYTHING ABOUT MY 2017. WHICH IS NOT RIGHT.