NHTSA Complaint #11234200 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT SMELLED EXHAUST FUMES INSIDE THE VEHICLE. THE ODOR WAS A DISTRACTION AND HAZARD TO THE CONTACT AND HIS CHILDREN. THE CONTACT CALLED RUSTY WALLACE FORD (134 SHARON DR, DANDRIDGE, TN 37725, (423) 623-6138) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT ALLOW THEM TO SERVICE THIS KIND OF FAILURE ANY MORE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO SPEAK WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,250.