NHTSA Complaint #11234043 — 2017 HYUNDAI SONATA

I PURCHASED MY 2017 HYUNDAI SONATA ON JULY 21, 2017 IN HOUSTON, TX. EARLY JUNE 2019 I RECEIVED A LETTER REGARDING A RECALL ON THE ENGINE, I TOOK IT TO THE LOCAL DEALERSHIP AND GOT THE REQUIRED UPDATE. ON JUNE 17, 2019 MY VEHICLE BECAME INOPERABLE ON THE HIGHWAY DUE TO THE RECALL, WHICH PLACED IT IN A SAFETY MODE AND CAUSED THE ENGINE LIGHT TO BLINK CONTINUOUSLY. I PARKED MY VEHICLE, CONTACTED HYUNDAI TOWING AND HAD IT DELIVERED TO A DEALERSHIP. AFTER FOUR DAYS WITH NO CALL TO UPDATE ME ON MY VEHICLE, OFFER A LOANER CAR OR RENTAL, I CONTACTED THE 800 NUMBER AND WAS TOLD THERE WAS NOTHING HYUNDAI COULD DO TO ASSIST WITH THE INCONVENIENCE THEY HAVE CAUSED. MY COMPLAINT WAS SENT TO CASE MANAGER, DIANE C. (714-965-3595). I NEVER RECEIVED A RESPONSE FROM DIANE. ON JULY 13, 2019, I TRAVELED TO CHICAGO, IL, WHILE ON THE HIGHWAY GOING AROUND 70 MPH, THE CAR AGAIN PLACED ITSELF IN SAFETY MODE, PULLING IT BACK DOWN TO 45 MPH AND CAUSING THE VEHICLES BEHIND ME TO BRAKE AND SWERVE IN THE ATTEMPT TO NOT REAR END ME. I IMMEDIATELY WENT TO THE CLOSEST HYUNDAI DEALERSHIP, ROGERS HYUNDAI, 2700 S MICHIGAN AVE, CHICAGO IL, 60616. THE SERVICE MANAGER, TONY SERPICO, WAS NO HELP TO ME WHATSOEVER. HE WAS VERY RUDE AND INSINCERE TO MY PROBLEM. I CONTACTED THE TOWING COMPANY AGAIN AND HAD MY VEHICLE TOWED TO ANOTHER DEALERSHIP. I NEEDED TO RETURN HOME FOR WORK SO I RENTED A VEHICLE AT MY OWN EXPENSE. DIANE FINALLY CONTACTED ME AFTER I CALLED AND SENT 'ALERTS' TO HER SEVERAL TIMES. I EXPLAINED THE WHOLE SITUATION TO HER AND HAVE YET TO GET A RESPONSE REGARDING MY VEHICLE, A RENTAL OR MY REIMBURSEMENT. I AM VERY UPSET AT THE WAY HYUNDAI HAS TREATED ME THROUGHOUT THIS WHOLE ORDEAL, WHICH IS AT NO FAULT OF MY OWN. INSTEAD OF REPLACING THE ENGINE OR BUYING BACK THE VEHICLE HYUNDAI CONTINUES TO PUT ME AND MY FAMILY IN DANGER.